🌸Shopping with Ibentoy
>>>How do I receive assistance with my order?
Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can contact our customer service email: email@example.com we will reply to you within 24 hours.
>>>How to choose the products?
For each product, we have detailed size and color, you can choose the color you want, you can order directly on our website.
>>> What payment options do I have with Ibentoy?
Ibentoy accepts secure payments via PayPal, Visa and MasterCard.
>>>Will I be charged for customs, taxes, VAT, or other extra fees?
Ibentoy does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VAT If you have any questions regarding such fees, please contact your local post office.
>>>I didn't get an order confirmation email?
If you actually placed an order, you absolutely did receive an email - it's automatic. If you're not seeing it, it's likely in your spam or junk folder, OR, you may have made a typo on your email address. If you think you made a typo when you checked out, just contact us via email and we will immediately correct it for you and resend your order confirmation. Rest assured that your order will be processed like normal whether you made a typo or not.
>>>CAN I CANCEL MY ORDER?
You can only cancel your order within the 12 hour after ordering, and that's only assuming it hasn't already been shipped.
Once we place the order with our supplier, we cannot go back. If it's been longer than 12 hour since you ordered, it's very unlikely that we can cancel it. If you still have the opportunity to cancel or change the order, you need to pay a 15% handling fee.
>>>What countries does Ibentoy ship to and how long will arrive?
Ibentoy ship products to countries around the globe. And it generally take 5~27 Business Days to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a package is delivered to the carrier service by our company.
Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.
You can click shipping info to know more.
>>>How much does it cost to ship my order?
We have two shipping method, Standard shipping, Express Shipping.When you fill in the payment information, it will show costs in different shipping method, you can choose the appropriate express according to your need.
>>>How do I track my order's progress?
Users are able to track orders by accessing "Orders" under the "Me" section. Then select "Track"
If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number.
🌸Refunds and Returns
>>>How do I receive my refund?
We do not accept refund services that have not been contacted by us. The refunded goods ensure that the original packaging and label are in good condition, and will not affect the 2 sales. For orders with free shipping, the shipping cost will be deducted when refunding, and only the price of the item will be refunded. The shipping cost of the returned goods shall be borne by the customer.
Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.
>>>What if my order is damaged or defective?
In case of item defects, drop us an email at firstname.lastname@example.org within 5 working days of receiving the item(s). Email must include snapshots of the area of defect clearly. Once item(s) is approval for exchange / refund, you are required to mail the defected piece out to us within 5 working days. Return mailing cost are the responsibility of the customer, and original mailing cost will not be refunded.
If the defected item is still in stock, a replacement piece will be sent to you. In the event whereby the defected item is out of stock, a refund will be issued. All return item(s) must be in their original condition; with the product tag and plastic packaging. Item(s) which do not fulfill these criteria will be rejected.
Hey, cutie! We'd love to hear from you!
Your satisfaction is our service purpose, if you have any question or need help, please feel free to contact with us, we will help you:
If you have any doubt before purchase, chat with our on-line operators. Service time, we will reply to you within 24 hours, except holidays. Just click lower right corner of the website ：Chat With Us
If you need any after-sale service, can contact this email:email@example.com
Our working time:
Monday to Friday: 10 am to 5 pm (Hong Kong Time)
Our customer service will reply in 24 hours of business days